License Support

KeyboardKit Pro has different support levels, that are based on the license tiers and your needs.

Support Levels

GitHub Issues

All license customers can use GitHub Issues to report bugs, request features, discuss things, etc. This is also where the product roadmap is managed and future versions are planned.

Email Support

Silver license customers and above can reach out over email at any time to get help with problems, ask questions, schedule paid support, etc.

Prioritized Support

Gold license customers and above have prioritized support. Their specific needs will be considered when planning bug fixes and future releases.

Dedicated Support

Business license customers can customize the support level to fit their needs, schedule recurring support activites, request custom SLAs, etc.

Communication

Onboarding Call

Gold license customers and above have the option to connect over an onboarding call, where we’ll discuss your needs and help you get started.

Monthly Call

Business license customers and above have the option to schedule a monthly call, where we keep track of your project, discuss any problems or questions that you may have, etc.

All license customers are welcome to join the KeyboardKit subreddit, which is where discussions about the KeyboardKit SDK takes place.

Discord

All license customers are welcome to join the KeyboardKit Discord, which offers public and private, company-specific channels. The invite link is in your license confirmation material.