Support

KeyboardKit Pro has different support levels, based on the license tier and your needs.

Support Levels

GitHub Issues

All license customers can use GitHub Issues to report bugs, request features, discuss things, etc. This is also where the product roadmap is managed and future versions are planned.

Email Support

Silver license customers and above can reach out over email to get help with problems, ask questions, schedule paid support, etc.

Prioritized Support

Gold license customers and above have prioritized support. Their needs will be considered when planning bug fixes and future releases.

Dedicated Support

Business license customers can customize their support levels to fit their needs, and can schedule recurring support activites, request custom SLAs, etc.

Communication

Onboarding Call

Gold license customers and above have the option to connect over an onboarding call, where we’ll discuss your needs and help you get started.

Monthly Call

Business license customers and above have the option to schedule a monthly call, where we keep track of your project, discuss any problems or questions that you may have, etc.

Reddit

All license customers are welcome to join the KeyboardKit subreddit, where discussions about the KeyboardKit SDK takes place.

Discord

All license customers are welcome to join the KeyboardKit Discord, which offers public discussion channels for all customers, and private, company-specific channels for business customers.